Welcome to the Lean Process Co.
We find and remove operational inefficiencies in your business, saving you time, money, and stress.
What We Do
We review your business operations in detail to find hidden profit, time savings, and process bottlenecks.Then we help you to fix it, hands-on, so your day-to-day remains uninterrupted.What we do may seem simple on the surface, but to do it right takes focus, skill and experience.
Process Optimisation
Process optimisation is the discipline of making the way work gets done easier, faster, and more reliable - without lowering standards or burning people out.In most growing businesses, processes aren’t “designed”; they evolve. What started as a few people doing the right thing becomes layers of workarounds, approvals, rework, and heroics. Nothing is technically broken, but everything feels harder than it should.This feels like constant firefighting, missed deadlines, jobs running late or over budget, inconsistent quality, and key staff acting as bottlenecks because “only they know how it works.” Reporting is slow or unreliable, and decisions are made on gut feel rather than data. From the outside, the business looks successful. On the inside, it feels fragile.For owners, the impact is personal. Long days. Interrupted weekends. Being pulled back into operational decisions you thought you’d already delegated. Growth feels risky because the current operation already feels stretched.Process optimisation addresses this at the root. We map how work actually flows, not how it’s supposed to. We remove friction, clarify handovers, define ownership, and design processes that scale with your business. The result is smoother operations, stronger margins, and a business that doesn’t rely on you to keep running.
Removing Operational Waste
Operational waste is anything that consumes time, money, or effort without adding value to the customer.In small and mid-sized businesses, waste rarely looks dramatic. It shows up as duplicated data entry, excessive checking and rechecking, waiting on approvals, poor job sequencing, unnecessary movement of people or materials, and rework caused by unclear requirements. Meetings to fix problems that shouldn’t exist. Emails chasing information that should be visible. Jobs delayed because one small dependency was missed.These inefficiencies compound quietly. Individually they seem minor, but together they inflate costs, extend lead times, frustrate staff, and erode profitability. Worse, they become normalised - “that’s just how things work around here.”Our role is to make waste visible and remove it methodically. We analyse workflows end to end, identify where effort is being lost, and challenge assumptions that no longer serve the business. We look at information flow, physical flow, decision rights, system usage, and workload balance.Importantly, we don’t just point out problems. We work alongside your team to redesign processes, simplify steps, introduce practical controls, and embed better ways of working. The goal here is real-world improvements - fewer errors, faster turnaround, lower stress, and more capacity without adding headcount.
The 10% Promise
The journey with us starts with our Efficiency Deep-Dive: a focused, practical review of how your business actually operates - and it comes with a clear commercial commitment.Our 10% Promise is simple: if we can’t identify opportunities to improve efficiency, profitability, or capacity by at least 10%, you only pay half the fee for the deep-dive.This promise exists because inefficiency is almost always present in growing businesses, even well-run ones. Complexity increases faster than discipline. Systems get layered on without integration. Processes stretch but aren’t redesigned. What once worked stops working at scale.During the deep-dive, we analyse core operational flows, cost drivers, bottlenecks, rework, and decision delays. We quantify the impact in dollars, hours, and risk - not vague ideas or best-practice theory. You’ll see exactly where the benefits come from, and how it can be captured.There’s no obligation to proceed beyond the review. Many clients use the deep-dive as a standalone diagnostic. Others engage us to help implement the changes, hands-on, without disrupting day-to-day operations.Either way, the promise stands. If we can’t find meaningful improvement, we share the risk with you.
Our People
Who we are
We only hire people that have engineering, business, and advisory experience.
That's why we're a small group that delivers outsized results.Lean Process Co is intentionally small, by design.We don’t scale by adding layers of junior consultants or generic frameworks. Every person in our team brings both business and engineering qualifications, backed by real operating experience. That combination matters. It means our recommendations stand up commercially and work technically, not just in a slide deck.We understand margins, cash flow, and risk from an owner’s perspective. At the same time, we know how systems, workflows, equipment, and information actually behave in the real world. That dual lens allows us to diagnose problems accurately and design solutions that are practical, measurable, and implementable.Because our team is small, you deal directly with senior people who do the work, not intermediaries. We take the time to understand your business context, constraints, and objectives before proposing change. There is no one-size-fits-all approach.The result is advice you can trust, grounded in evidence, and delivered by people who understand the operational reality of running a growing Australian business.
How we work
We work closely with your team and we go deep.That means spending time on the floor, in the systems, and inside the workflows that keep your business running. We ask detailed questions, observe how work actually gets done, and test assumptions. At times, this can feel uncomfortable -not because anyone is doing the wrong thing, but because inefficiency often hides in plain sight.We are deliberate about uncovering root causes, not surface symptoms. Instead of fixing around problems, we define them clearly and precisely. Once the core issue is understood, solutions become simpler and faster to implement.Our approach is hands-on and practical. We don’t disappear for weeks and return with abstract recommendations. We engage regularly, share findings early, and move quickly from insight to action. Where possible, improvements are implemented in parallel with normal operations, minimising disruption to your day-to-day.The focus is always on outcomes: reduced friction, improved flow, and a business that runs better with less reliance on heroics.
The Team
Jason Conway - Principal Consultant & Process Engineer
With over a decade as a Process Engineer and Business Adviser across businesses of all sizes, Jason brings a balanced and unique perspective to any challenge.
His main role at LPC is to ensure a great client outcome with minimal hassle, maintaining excellent communication and quality on every engagement.
Our wider team consists of a highly experienced group of specialists:
| Who? | Why? |
|---|---|
| Optimisation Engineers | For complex processes containing technical challenges. |
| Process Analysts | Detailed mapping, identifying improvements, and visual communication. |
| Business Analysts | Research, data analysis, and general business improvement. |
| Change Management Advisers | Supporting client team through implementation, making the new processes stick. |
Our Partners
We are specialists, and we are deliberate about staying that way.There are areas where deep expertise is required beyond our core strengths - such as advanced robotics, legal, tax, workforce, or industry-specific technical domains. In those cases, we don’t guess, and we don’t stretch beyond what we know well.Instead, we draw on a trusted network of partners who provide high-quality services to small and mid-sized businesses. These partners are selected because they are proven, practical, and aligned with our way of working.When appropriate, we bring them in to advise, validate, or implement solutions alongside us. This ensures you get the right expertise at the right time, without unnecessary overlap or risk.Our role is to coordinate and integrate that advice so it fits your operation as a whole. You benefit from depth where it matters, clarity in decision-making, and confidence that recommendations are based on real expertise, not assumptions.See our list of qualified partners below.
Our Services
Programs
We've distilled our experience into one discovery product and three delivery programs, suited for SME's at any level.
Efficiency Deep-Dive
10-day targeted operational reviewThe 10-Day Efficiency Deep-Dive is a focused diagnostic designed to uncover why your business isn’t as profitable, efficient, or time-independent as it should be.Over ten days, we examine how work actually flows, where effort is being lost, and what’s driving operational drag on margins and management time. The output is a clear, quantified view of improvement opportunities and the root causes behind them.This deep-dive is suited to any business and often acts as the entry point into our Value Builder, Scale or Sale, and Sniper programs.
Value Builder
12-month programValue Builder is a structured, hands-on program designed to systematically strengthen every part of your business over 12 months. It’s ideal for owners with low levels of systemisation who want their business to be less dependent on them and better prepared for growth or sale.We work across operations, systems, decision-making, and management cadence, embedding repeatable processes and building internal capability. Progress is steady, deliberate, and supported throughout.You'll get a resilient, scalable business - and more clarity, control, and optionality.
Scale or Sale
3-month programScale or Sale is a focused program designed to remove concentration risk - the hidden dependencies that limit growth and suppress business value.It’s suited to owners whose businesses operate well, but rely too heavily on key people, customers, suppliers, systems, or the owner themselves. Left unresolved, these dependencies create friction as the business scales and raise red flags for buyers.Over three months, we identify and systematically reduce these risks, resulting in a business that can scale with confidence - and one that can sell for a premium.
Sniper
1-month intensiveSniper is a fast, focused intervention for businesses that are strong overall, but held back by one critical issue.In one month, we zero in on the problem area, identify root causes, and implement practical fixes. No broad reviews. No distractions. Just concentrated effort where it matters most.This is suited to businesses that don’t need a full overhaul - just decisive action to remove a bottleneck that’s dragging performance, margins, or growth.We get in, fix the issue, and get out.
Bespoke Projects
If you need something a bit more specific, reach out to us - our team's always up for the challenge.
Our Clients
We've worked with a wide range of clients to improve their operations, including those below:
Testimonials
Jason recently assisted me on several large strategic projects. His dedication, adaptability, responsiveness, and eye for detail, were crucial in the successful delivery.I found Jason to be both personable and professional at all times, and would highly recommend his team for business improvement and strategic needs.
My experience with Lean Process Co was absolutely amazing!I initially reached out for advice on potential shortfalls within our organisation's structure ahead of our upcoming audit and I was immediately impressed.Jason's professionalism and expertise were evident from the start. He was both personable and professional, he took the time to listen to all our concerns and gather the necessary information. We discussed the complexities of our document control due to the detailed services we offer our clients, and we asked for help in addressing these challenges.
Jason wasted no time and got to work. Not only did he tackle the task in record time, but he also paid attention to our values and smaller details that were important to us as an organisation.Jason met with me on multiple occasions and took the time to see how our organisation operates, as well as how I manage the many areas within my position. He helped me understand areas where I had difficulty, was patient, and engaged in a style suited to me, which allowed me to further my abilities within my role. Jason pinpointed organisational gaps, identified areas for improvement, and prepared us for future possibilities while rectifying shortcomings.In our eyes, Jason accomplished the impossible and saved us a considerable amount of resources. His communication and punctuality were exceptional, and he kept us informed every step of the way.
After compiling the information, Jason made sure to recommend systems that would work best for us, ensuring that we could carry out our document control with ease.
What used to take us hours to complete is now effortless, all thanks to Jason's evident skill, dedication, and commitment to the exceptional service he provides.Throughout our experience with Lean Process Co, we felt heard, understood, and valued. I cannot recommend Jason highly enough!I can honestly say you are more likely to turn into a pig and fly than be disappointed with the services received. If you need business systems delivered with a smile and exceptional quality, look no further.
I can't speak highly enough of the Lean Process Co team. We engaged Jason and Shan to carry out some in-depth market and industry research, and provide an analytic report on their findings. The report and presentation was of exceptional quality and gave my team a lot of confidence to move forward with our innovation. I look forward to working with Jason and his team in the future.
I recently had the pleasure of working with Jason from Lean Process Co, and I must say, his advisory services surpassed all expectations. From the outset, Jason demonstrated a remarkable level of professionalism, efficiency, and expertise that truly set him apart.One of the most impressive aspects of Jason's approach was his exceptional efficiency. He wasted no time in understanding the unique needs and challenges of our organization, quickly diving into the intricacies of our operations. His ability to grasp complex concepts and streamline processes was truly remarkable, saving us valuable time and resources along the way.Furthermore, Jason's communication skills were second to none. He kept us informed every step of the way, providing regular updates and insights that were instrumental in guiding our decision-making process. Whether through email, phone calls, or face-to-face meetings, Jason was always accessible and responsive, ensuring that our concerns were addressed promptly and effectively.But perhaps what truly sets Jason apart is his unwavering commitment to excellence. He went above and beyond to deliver results that not only met but exceeded our expectations. His strategic insights and innovative solutions have had a significant impact on our organization, helping us achieve our goals in record time.In conclusion, I cannot recommend Jason and Lean Process Co highly enough. If you're in need of top-notch process advisory services delivered with efficiency, expertise, and outstanding communication, look no further than Jason. Working with him has been a truly rewarding experience, and I look forward to the opportunity to collaborate again in the future.
Jason and his team at LPC have an enviable talent for being able to absorb complex business problems and identify the root issue with both speed and precision.Jason delivers transformative recommendations to his clients with a measured yet authoritative style that leads to positive business outcomes.
I had the pleasure of working with Jason at Lean Process Co. His extensive knowledge, insights and ability to see into a company on how to improve their processes is nothing short of remarkable. There is always a logical reason for his strategies and it's all in helping the company and its stakeholders grow.I wouldn't hesitate to recommend Jason and his team if you are looking to optimise your systems, grow and scale in the right direction.
I contacted Jason from Lean Process Co. because I needed help creating a clear and concise Procedure Manual for new and existing staff to refer to when they are unsure of what processes to follow.
Jason was incredible at organizing staff to sit with him so he could get a clear understanding of what Australian Mobility Equipment does. He ascertained the most time efficient way for work to be done, and identified where work was being double-handled.
One thing I liked about using LPC is that they always responded quickly and followed through with any meetings allowing the project to flow smoothly.I found the entire process very rewarding as Jason would sit with me and explain clearly where he could see that some small changes would make a big improvement with the amount of paperwork we deal with on a daily basis.In no time each role had its procedures and processes typed in an easy to read format, and I can see that our staff are already more efficient than they were before.Jason is a professional, friendly and knowledgeable man and I highly recommend him and his team to anyone needing an operating manual or advice on time management and efficiency in your business.
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